Prices for products on sale on Minroc Science Inc. may be displayed in US or Canadian dollars, at the convenience of the user. The US currency is for illustrative purposes only, due to fluctuations in the exchange rate. The rate used for any transaction will be the rate in effect on the day of the sale.
To place an order, you must first create an account. When the order is placed, you will receive an e-mail confirming that your order is being processed. During this processing period, if you want to modify or to cancel your order, you must contact us by e-mail. When the order is ready, you will receive another e-mail confirming that your order has been shipped or will be shipped shortly. The invoice including taxes and freight charges will be attached to this email. At this point, it will no longer be possible to modify or cancel your order. For individual customers (other than institutional or commercial ones), payment of the invoice will be required before the shipment. A Paypal link including our account number will allow you to make the payment.
Minroc Science Inc. accepts most payment methods. Sales made to individuals must be paid before the shipping of the merchandise via the secured Paypal site. For sales made to previously authorized institutions or businesses, a 30 day period is allowed to make the payment by cheque to the order of Minroc Science Inc. or by bank transfer. After this period, 2% of interest per month will be charged and you will no longer be able to benefit from the delayed payment period for subsequent orders.
Shipping is done through Canada Post, except in the case where you wish to use another method. We will then be able to use the carrier of your choice. When the merchandise has been taken by your carrier, it will be considered delivered, billable and payable. You will then held be responsible for the loss or breakage of the merchandise, whether or not you have purchased insurance to cover the value of the merchandise and the delivery.
Shipping charges for Canada Post are based on the volume, weight and destination of the package. Shipments are insured at their full value. Normally, orders are delivered within 7 working days.
Exchange and refund
After receiving your order, you have 10 days to request an exchange or refund. First though, you must notify us by e-mail of your intention to request an exchange, credit or refund and state the reasons for your request. Subsequently, you must return the packaged merchandise in the same manner as you received it. You must also purchase insurance that covers the full value of the returned merchandise. After verification that the returned merchandise is in its original condition, we will provide an exchange, credit or refund. All costs of transport of the return of the merchandise are the responsibility of the customer. Only the cost of the merchandise can be refunded or exchanged.
In case of an error on our part during the preparation of the order, we will refund or credit you the shipping costs.
Privacy and confidentiality
By using the Minroc Science Inc. website to create your account and place your order, you consent to the practices described in this statement. Minroc Science agrees to use your personal data only in accordance with this statement. The Minroc Science Inc. website is intended for use by adults. Under no circumstances should minors provide personal information to Minroc Science Inc.
Minroc Science Inc. uses your personal information to process your order, answer your questions, provide you information about his products and services, or provide promotional information. You may choose to unsubscribe at anytime by using the unsubscribe link located at the bottom of any promotional message or by contacting us by e-mail or by mail at:
3280 du Quesne Street
Your personal information will not be passed on to third parties except for the purpose of processing your order, or in accordance with the Law, in response to request for judicial proceedings and applications of the Law and to protect the property, interests and rights of Minroc Science Inc.
You may request access and correction of your personal information. If have any questions or complaints about our policies, please contact us by mail or e-mail.
Please note that you may withdraw your consent to the use and/or the disclosure of your personal information at any time by contacting us by mail or e-mail.
We will retain your personal information only to the extent necessary for our operations or for the purposes described in this policy or for a period which the applicable Law requires.